NoLuxx FAQ
Products and Sizing
What sizes are available at launch?
The NoLuxx Sculpt Set is available in S, M, and L. No other sizes are offered at launch.
Which Sculpt Set colors are available?
The launch collection is available in Grey, Brown, Olive Green, and Orange.
What comes with the Sculpt Set?
Each Sculpt Set includes two coordinating pieces: a fitted zip-front jacket and a pair of high-waisted biker shorts.
How does the Sculpt Set fit?
The Sculpt Set is designed with a fitted, body-contouring silhouette. The fabric is described as soft, stretchy, and breathable. Exact body and garment measurements are not yet published, so please contact noluxx13@gmail.com if you need help before ordering.
How should I care for my Sculpt Set?
Please follow the care instructions on the garment label.
Orders and Payments
What payment methods does NoLuxx accept?
NoLuxx accepts major credit and debit cards, including Visa, Mastercard, American Express, Diners Club, and Discover. Shop Pay, Apple Pay, Google Pay, and PayPal Wallet are also enabled. The payment methods available for your order will be displayed at checkout.
Can I cancel or change my order?
Email noluxx13@gmail.com immediately to request a cancellation or change. Requests are not guaranteed after processing begins and cannot be guaranteed after an order has shipped. If NoLuxx confirms that an order or item has been canceled after payment was captured, the canceled amount will be refunded to the original payment method.
Does NoLuxx offer preorders?
No. Preorders are not offered at launch.
Shipping and Delivery
Where does NoLuxx ship?
NoLuxx currently ships only to addresses within the United States. International shipping is not available at launch.
Does NoLuxx offer local pickup?
No. Local pickup is not available at launch.
How long does order processing take?
Orders are processed within 1–2 business days after payment is successfully received. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or federal holidays begin processing on the next business day.
How long will delivery take?
Estimated carrier delivery is approximately 3–7 business days after the carrier accepts the package. Processing and carrier transit times are separate. Delivery dates are estimates and are not guaranteed.
Which carrier will deliver my order?
NoLuxx may use USPS or UPS depending on the order and destination. A specific carrier is not guaranteed.
How much is shipping?
Available shipping methods, prices, and delivery estimates are displayed at checkout.
Will I receive tracking information?
Yes. Tracking information will be emailed after your order ships. Carrier tracking updates and delivery scans may take time to appear or update.
What should I do if my shipping address is incorrect?
Email noluxx13@gmail.com immediately. Address changes are not guaranteed after processing begins and cannot be guaranteed after an order has shipped. Please review your complete shipping address before submitting an order.
What happens if my package appears to be lost in transit?
Contact noluxx13@gmail.com. NoLuxx will assist with the carrier investigation and review the available carrier information before determining the appropriate replacement or refund.
What should I do if tracking says “delivered,” but I cannot find my package?
First, check the delivery area and other places on the property, ask household members, check with neighbors when appropriate, and contact the carrier for delivery details. If the package is still missing, email noluxx13@gmail.com. NoLuxx will review the available information and assist when practical, but a refund or replacement is not automatically guaranteed for a package marked delivered.
Returns, Exchanges, and Product Issues
What is the NoLuxx return window?
You have 14 calendar days after confirmed delivery to request a return. Email noluxx13@gmail.com before sending anything back. Unauthorized returns may be rejected.
What condition must returned merchandise be in?
Merchandise must be unworn, unwashed, unused, free of odors or damage, have all original tags attached, and be in its original packaging. NoLuxx does not charge a restocking fee.
Who pays for return shipping?
Customers pay return-shipping costs for ordinary returns, including returns based on preference, fit, or a change of mind. After approving a claim, NoLuxx will pay for or provide return shipping when NoLuxx shipped an incorrect item or an item arrived damaged or defective.
Can I exchange an item?
Exchanges are available only when the requested replacement size or item is in stock. Replacement inventory is not guaranteed. Email noluxx13@gmail.com within 14 calendar days after confirmed delivery to request an exchange.
What should I do if my item is damaged, defective, or incorrect?
Email noluxx13@gmail.com within 14 calendar days after confirmed delivery. NoLuxx may request clear photographs of the merchandise, packaging, damage, defect, or incorrect item. After reviewing and approving the claim, NoLuxx will provide the applicable return instructions and explain the available replacement or refund options. Replacements depend on inventory availability.
Can Final Sale items be returned or exchanged?
Items explicitly marked Final Sale at the time of purchase cannot be returned or exchanged, except where applicable law requires otherwise.
How will I receive an approved refund?
Approved refunds are issued to the original payment method. After NoLuxx issues the refund, bank, card-issuer, or payment-provider posting times can vary.
Are original shipping charges refundable?
Original shipping charges are nonrefundable for ordinary returns. They will be refunded when NoLuxx made an error or the item arrived damaged or defective.
Customer Support
How can I contact NoLuxx?
Email NoLuxx Support at noluxx13@gmail.com. Please include your order number when contacting us about an existing order.