NoLuxx Shipping Policy

Effective date: August 1, 2026

This Shipping Policy applies to NoLuxx orders placed on or after August 1, 2026.

Shipping Area

NoLuxx currently ships only to addresses within the United States. International shipping is not available at launch.

Processing Time

Orders are processed within 1–2 business days after payment is successfully received. Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or federal holidays begin processing on the next business day.

Processing time is separate from carrier transit time. The 1–2-business-day processing period occurs before the package is accepted by the carrier.

Shipping Methods and Rates

NoLuxx may use USPS or UPS depending on the order and destination. A specific carrier is not guaranteed for every order.

Available shipping methods, prices, and delivery estimates are displayed during checkout.

Delivery Estimates

Estimated carrier delivery is approximately 3–7 business days after the carrier accepts the package. This estimate does not include the separate 1–2-business-day processing period.

Delivery dates are estimates, not guarantees. NoLuxx does not promise same-day shipping.

Tracking

Customers will receive tracking information by email after their order ships. Tracking updates and delivery scans are provided by the carrier and may take time to appear or update.

Address Accuracy and Changes

Customers are responsible for reviewing the complete shipping address before submitting an order.

If an address error is discovered, contact noluxx13@gmail.com immediately. Address changes are not guaranteed after processing begins and cannot be guaranteed after an order has shipped.

Carrier and Weather Delays

NoLuxx is not responsible for delays caused by carriers, weather, natural events, incorrect addresses, or other circumstances outside NoLuxx’s reasonable control. When practical, NoLuxx will assist customers with available tracking information or carrier-related next steps.

Lost Packages

If tracking indicates that a package may be lost in transit, contact noluxx13@gmail.com. NoLuxx will assist with the carrier investigation and, after reviewing the claim and available carrier information, determine the appropriate replacement or refund.

Packages Marked Delivered

If a package is marked delivered but cannot be located, first:

• Check the delivery area and elsewhere on the property.
• Ask household members whether they accepted or moved the package.
• Check with neighbors when appropriate.
• Contact the carrier for delivery details or assistance.

Then contact noluxx13@gmail.com if the package is still missing. NoLuxx will review the available information and assist when practical. A refund or replacement is not automatically guaranteed for a package marked delivered.

Damaged, Defective, or Incorrect Orders

Damaged, defective, or incorrect merchandise is handled under the published NoLuxx Return and Refund Policy. Contact noluxx13@gmail.com before returning any merchandise.

Local Pickup, Preorders, and International Shipping

At launch:

• Local pickup is not offered.
• Preorders are not offered.
• International shipping is not offered.

Contact Information

For shipping questions or assistance, email noluxx13@gmail.com.

Do not send merchandise to an address unless NoLuxx has provided instructions by email. This policy does not publish or designate a warehouse, return, or business address.