NoLuxx Return and Refund Policy

Effective date: August 1, 2026

This policy applies to purchases made on or after August 1, 2026.

We want you to feel confident shopping with NoLuxx. Please review this policy before requesting a return, exchange, or refund.

Return Eligibility

You have 14 calendar days after confirmed delivery of your order to request a return.

To be eligible for a return, merchandise must be:

• Unworn, unwashed, and unused;
• Free of odors, damage, and other signs of wear;
• Returned with all original tags attached; and
• Returned in its original packaging.

NoLuxx reserves the right to reject a return that does not meet these requirements. Items marked “Final Sale” are subject to the Final-Sale Items section below.

NoLuxx does not charge a restocking fee.

How to Request a Return

Before sending anything back, email noluxx13@gmail.com within 14 calendar days after confirmed delivery. Include your order number, the item or items you want to return, and the reason for the request.

If your return is approved, NoLuxx will email you the return instructions and the applicable return address. Do not send merchandise to an address that has not been provided with your approved return instructions.

Returns sent without contacting NoLuxx first are unauthorized and may be rejected.

Return Shipping

Customers are responsible for return-shipping costs for ordinary returns, including returns based on preference, fit, or a change of mind.

NoLuxx will pay for or provide return shipping when NoLuxx shipped an incorrect item or when an item arrived damaged or defective, after NoLuxx approves the claim.

Exchanges

Exchanges are permitted only when the requested replacement size or item is available. NoLuxx cannot guarantee replacement inventory.

To request an exchange, email noluxx13@gmail.com within 14 calendar days after confirmed delivery. If the requested replacement is unavailable, NoLuxx will explain the available return or refund options.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if NoLuxx shipped the wrong item, contact noluxx13@gmail.com within 14 calendar days after confirmed delivery.

Before approving a claim, NoLuxx may request clear photographs of the merchandise, packaging, damage, defect, or incorrect item.

After reviewing and approving the request, NoLuxx will pay for or provide the applicable return shipping and will explain the available replacement or refund options. Any replacement is subject to inventory availability.

Final-Sale Items

Items explicitly marked “Final Sale” at the time of purchase cannot be returned or exchanged, except where applicable law requires otherwise.

Refund Processing

Once an eligible return is received and approved, NoLuxx will issue the refund to the original payment method.

After NoLuxx issues a refund, the time required for the funds to appear in your account can vary by bank, card issuer, or payment provider. NoLuxx does not control those external posting times.

Nonrefundable Shipping Charges

Original shipping charges are nonrefundable for ordinary returns.

Original shipping charges will be refunded when NoLuxx made an error or the item arrived damaged or defective.

Contact Information

For all return, exchange, damaged-item, or refund questions, contact:

NoLuxx Support
noluxx13@gmail.com

Do not return merchandise until NoLuxx has approved the request and emailed the applicable return instructions and return address.